Sales Policy – NanoNovas

Effective Date: March 4, 2025

At NanoNovas, we are committed to providing a seamless shopping experience with clear and transparent sales policies. This policy outlines the terms and conditions for purchasing products from our website, ensuring a fair and secure transaction process for all customers.

1. Pricing and Promotions

All prices displayed on NanoNovas are in GBP (£) unless otherwise stated. Prices are subject to change without prior notice due to factors such as supplier costs, market trends, and promotional offers.

  • Promotional discounts and limited-time sales are only valid during the specified period and cannot be applied retrospectively.
  • Coupon codes must be entered at checkout and cannot be combined unless stated otherwise.
  • Prices do not include shipping fees, taxes, or duties, which will be calculated at checkout.

2. Ordering Process

To place an order on NanoNovas, follow these steps:

  1. Browse our collection and add items to your cart.
  2. Proceed to checkout and enter your shipping and payment details.
  3. Review your order and confirm payment.
  4. Receive an order confirmation email with your purchase details.
  5. Once shipped, a tracking number will be sent to your email for order monitoring.

Orders are processed within 1-2 business days, excluding weekends and public holidays.

3. Payment Methods

We accept secure payments through:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (where applicable)

All payments are securely processed using SSL encryption to protect your financial information. NanoNovas does not store any payment details.

4. Shipping and Delivery

We offer worldwide shipping with estimated delivery times based on your location.

  • UK Orders: 3-5 business days
  • International Orders: 7-14 business days
  • Express Shipping: Available at an additional cost

Shipping costs vary depending on the destination and weight of the package. Customers are responsible for any custom duties or import taxes charged by their country.

Once an order has been shipped, NanoNovas is not responsible for any delivery delays caused by shipping carriers or customs clearance.

5. Order Modifications and Cancellations

  • Orders can be modified or canceled within 12 hours of purchase.
  • If the order has already been processed or shipped, it cannot be canceled, but items can be returned following our Refund and Return Policy.

6. Product Availability

We strive to keep our inventory up to date, but due to high demand, certain items may become unavailable. If an item you ordered is out of stock:

  • We will notify you via email and offer a replacement, store credit, or full refund.
  • If multiple items are purchased, we will ship the available items first unless otherwise requested.

7. Customer Responsibilities

By placing an order on NanoNovas, you agree to:

  • Provide accurate shipping and payment details.
  • Review order details before confirming payment.
  • Accept responsibility for import duties and taxes (if applicable).
  • Follow the return policy for exchanges and refunds.

8. Fraud Prevention

To ensure a secure shopping experience, NanoNovas actively monitors transactions for fraudulent activity. Orders flagged as suspicious may be:

  • Placed on hold for verification.
  • Canceled if deemed fraudulent.
  • Reported to relevant authorities if necessary.

9. Google AdSense Compliance

Our Sales Policy complies with Google AdSense guidelines, ensuring transparent pricing, a fair refund process, and a secure payment environment. We uphold the highest standards to maintain a trustworthy shopping platform.

10. Contact Us

If you have any questions about our Sales Policy, feel free to reach out:

📍 Address: 83 Gloucester Road, Clare, United Kingdom
📞 Phone: 079 2490 7850
📧 Email: info@nanonovas.xyz
🌐 Website: NanoNovas

Thank you for shopping with NanoNovas! We appreciate your trust and support.