Delivery Policy – NanoNovas
Effective Date: March 4, 2025
At NanoNovas, we are committed to delivering your purchases as quickly and securely as possible. Our Delivery Policy outlines the processes, shipping options, costs, and delivery times to ensure a seamless shopping experience. Please read this policy carefully before placing your order.
1. Shipping Information
We offer worldwide shipping to ensure our premium streetwear reaches customers around the globe. Whether you are located in the United Kingdom or overseas, we provide fast and reliable delivery options.
1.1. Shipping Methods
We work with trusted shipping partners such as Royal Mail, Hermes, and international couriers like DHL, FedEx, and UPS to deliver your orders. Depending on your location and the service chosen, you will receive a tracking number once your order has been dispatched.
- Standard Shipping: This is our most affordable option, with delivery times ranging from 3-7 business days for UK orders and 7-14 business days for international orders.
- Express Shipping: For faster delivery, we offer express services that typically take 1-3 business days within the UK and 3-7 business days for international orders.
1.2. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. You can estimate your shipping charges by entering your address before finalizing the order.
- UK Orders: Free standard shipping for orders over £50.
- International Orders: Shipping fees depend on the destination country and order weight. Costs will be clearly displayed at checkout.
Please note that customs duties, taxes, and other fees imposed by your country are the responsibility of the customer.
2. Order Processing Time
We process orders within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays, so please take this into account when placing your order.
Once your order is ready to be shipped, you will receive a shipping confirmation email with a tracking number so you can follow the status of your delivery.
3. Delivery Timeframe
Delivery times can vary depending on the shipping method chosen and your location. Below are general estimates for delivery times:
UK Delivery:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
International Delivery:
- Europe: 5-10 business days
- North America: 7-14 business days
- Rest of the World: 10-20 business days
These timeframes are estimates and may vary depending on external factors such as weather conditions, customs clearance, or other delays.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the tracking website. You can track your package in real-time to know exactly when it will arrive.
Please note that it may take 24-48 hours for tracking information to update after the order has been shipped.
5. Shipping Restrictions
While we ship globally, there are some regions where shipping might be restricted or unavailable due to customs regulations, delivery partner limitations, or local laws. If we cannot ship to your location, you will be informed before your order is finalized, and you will have the option to cancel your order.
6. Delivery Issues
In the rare event that there is an issue with your delivery (e.g., lost or damaged package), please contact our customer support team at info@nanonovas.xyz immediately. We will work with the courier to resolve the issue and, if necessary, offer a replacement or refund.
If your order has not arrived within the expected timeframe, please check with your local postal service, as it may be held up in customs or a nearby facility. If the issue persists, reach out to us, and we will assist you in tracking your order.
6.1. Missing or Lost Packages
If your order is lost in transit or is not delivered, we will initiate an investigation with the carrier to locate it. In cases where the package cannot be recovered, we will offer a replacement or refund, depending on your preference.
Please note that NanoNovas is not responsible for items marked as delivered but not received, and we recommend checking with neighbors or your local postal service in such cases.
6.2. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. We will require photographs of the damaged packaging and item(s) to process a claim with the courier. Once verified, we will provide a replacement or refund for the damaged goods.
7. Return Shipping Costs
If you wish to return an item, please refer to our Refund and Return Policy for detailed instructions. Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service to return your items to ensure they are safely delivered back to us. NanoNovas is not responsible for return packages that are lost in transit.
8. International Customs & Duties
For international orders, you may be subject to customs duties, taxes, or additional charges based on your country’s import regulations. These charges are not included in the cost of shipping and will be collected by the customs authorities of your country.
NanoNovas is not responsible for any customs fees or taxes applied to international orders, and we recommend checking with your local customs office for more information.
9. Google AdSense Compliance
We comply with Google AdSense policies and ensure that all shipping and delivery processes are transparent and customer-friendly. We are committed to maintaining the highest standards of service, security, and reliability for all customers.
If you have any questions regarding shipping or need assistance, feel free to reach out to us.
10. Contact Us
For any inquiries related to shipping, please contact our customer support team at:
📍 Address: 83 Gloucester Road, Clare, United Kingdom
📞 Phone: 079 2490 7850
📧 Email: info@nanonovas.xyz
🌐 Website: NanoNovas
Thank you for shopping with NanoNovas! We appreciate your trust and are here to help with any shipping-related questions.