Refund and Return Policy – NanoNovas

Effective Date: March 4, 2025

At NanoNovas, we value customer satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 14 days from the date you receive your order, provided that:

  • The item is unused, unworn, and in its original condition with all tags and packaging intact.
  • The item is not a final sale item, clearance product, or personalized/customized piece.
  • The return request is submitted within the return window and meets the required conditions.

Items that do not meet these criteria will not be eligible for return or exchange.

2. How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:

  1. Contact Us – Email us at info@nanonovas.xyz with your order number and reason for return.
  2. Approval & Instructions – Once approved, you will receive return shipping details.
  3. Ship the Item – Send the item back to us using a trackable shipping method to avoid loss or delays.
  4. Processing & Confirmation – Upon receiving your return, we will inspect the item and process your refund or exchange within 5-7 business days.

3. Refund Policy

  • Full Refund – If the item is returned unused and undamaged, we will issue a full refund to your original payment method.
  • Partial Refund – If the item shows signs of use or missing packaging, a partial refund may be issued.
  • Non-Refundable Items – Final sale products, gift cards, and personalized items cannot be refunded.

Refunds will be processed within 7 business days after the return is received. The time for the refund to reflect depends on your bank or payment provider.

4. Exchange Policy

We offer exchanges for:

  • Size-related issues – If the size doesn’t fit, you can exchange for a different size of the same item (subject to availability).
  • Defective or incorrect items – If you receive a damaged or incorrect item, we will provide a free exchange or full refund at no extra cost.

To request an exchange, follow the return steps above and mention your preferred replacement.

5. Return Shipping Costs

  • If the return is due to a defect or an error on our part, we will cover the return shipping cost.
  • If the return is due to personal reasons (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping fee.
  • We recommend using a trackable shipping method to ensure safe delivery, as we are not responsible for lost or delayed returns.

6. Cancellations & Order Modifications

  • Orders can only be canceled or modified within 12 hours of purchase.
  • If the order has already been shipped, it cannot be canceled but can be returned once delivered.

7. Google AdSense Compliance

We adhere to Google AdSense policies, ensuring transparency and a user-friendly shopping experience. Our return and refund process is clear, fair, and customer-centric, aligning with industry standards to maintain trust and compliance.

8. Contact Us

If you have any questions regarding our Refund and Return Policy, feel free to contact our support team:

📍 Address: 83 Gloucester Road, Clare, United Kingdom
📞 Phone: 079 2490 7850
📧 Email: info@nanonovas.xyz
🌐 Website: NanoNovas

Thank you for shopping with NanoNovas! We appreciate your trust and are committed to ensuring a seamless shopping experience.