Payment Policy – NanoNovas

Effective Date: March 4, 2025

At NanoNovas, we strive to make your shopping experience as seamless as possible. Our Payment Policy outlines the available payment methods, security measures, and terms related to transactions made through our website. By making a purchase on NanoNovas, you agree to comply with these payment terms. Please read the following information carefully.

1. Accepted Payment Methods

We offer multiple secure payment methods to make it easy for you to complete your purchase. At NanoNovas, we accept the following payment options:

• Credit and Debit Cards: We accept Visa, MasterCard, American Express, and other major credit/debit cards. All card payments are securely processed using SSL encryption.
• PayPal: You can complete your payment via PayPal, a secure and widely-used payment service provider.
• Apple Pay & Google Pay: For quick and easy checkout, we also accept payments through Apple Pay and Google Pay.
• Bank Transfer: For larger purchases or international transactions, we accept bank transfers. Bank details will be provided upon request, and payments should be processed within 3-5 business days.

We do not store any payment information, and all payments are processed through trusted third-party payment processors.

2. Payment Security

Your security is our priority. NanoNovas uses the latest security protocols to ensure that your personal and payment information is safe. Our website uses SSL encryption to protect all data transmitted between you and our servers, making sure your payment information is never compromised. We also comply with PCI DSS (Payment Card Industry Data Security Standard) regulations for secure payment processing.

2.1. Fraud Prevention

We employ strict fraud prevention measures. All transactions are monitored for suspicious activity, and we reserve the right to cancel any order suspected of fraud. If fraud is detected, the authorities will be notified, and appropriate actions will be taken.

2.2. 3D Secure

For enhanced security, we support 3D Secure (3DS), an additional layer of verification during the payment process. If your card is enrolled in 3D Secure, you will be asked to complete a verification step before your payment is processed.

3. Payment Confirmation

Once you complete your payment, you will receive an order confirmation email. This email will include your order number, the details of your purchase, and the payment receipt. Please note that your order will only be processed once your payment has been successfully verified and cleared.

If your payment is declined for any reason, you will receive a notification. Please check your payment details and try again or use an alternative payment method.

4. Pricing and Currency

All prices on NanoNovas are listed in GBP (£) unless otherwise stated. If you are purchasing from outside the UK, your bank or payment provider will handle the currency conversion. The exchange rate and any associated fees will be determined by your card issuer or payment service provider.

Prices on our website do not include shipping fees, taxes, or custom duties (for international orders). These additional costs will be calculated at checkout and are the responsibility of the customer.

5. Sales Tax

For UK-based customers, VAT (Value Added Tax) is included in the product price. If you are purchasing from outside the UK, sales tax or VAT may be applied depending on your location, and the customer is responsible for these charges.

5.1. International Taxes and Duties

For international orders, customs duties, taxes, or any other import fees may apply based on the destination country’s laws and regulations. These charges are not included in the order total, and NanoNovas is not responsible for any customs fees or taxes imposed by your country. Please check with your local customs office for more information on potential fees before placing your order.

6. Order Modifications and Cancellations

Once your payment has been successfully processed, we begin working on your order immediately. If you wish to modify or cancel your order, please contact us at info@nanonovas.xyz as soon as possible. Orders can only be modified or canceled within 12 hours of purchase. After this time, orders may have already been shipped, and cancellation or changes may not be possible.

If your order has already been shipped, please refer to our Refund and Return Policy for details on how to return or exchange your items.

7. Payment Errors

In the rare event that an error occurs during the payment process (such as an incorrect charge, duplicate charges, or incorrect product pricing), please contact our customer support team immediately at info@nanonovas.xyz. We will investigate the issue and take appropriate action to resolve it, including offering a refund or store credit where necessary.

8. Payment Disputes and Chargebacks

If you dispute a charge on your credit card or initiate a chargeback, please contact our customer service team first to resolve the issue. We take disputes seriously and will work to resolve the matter promptly. However, if you initiate a chargeback without contacting us, we reserve the right to block your account or suspend future orders.

9. Google AdSense Compliance

We ensure that our payment processes adhere to Google AdSense guidelines, offering a secure and transparent shopping experience for all customers. All transactions are processed in compliance with applicable laws and the highest industry standards for security and privacy.

10. Contact Us

If you have any questions or concerns about our Payment Policy, or if you encounter any issues during the payment process, please feel free to reach out to us:

📍 Address: 83 Gloucester Road, Clare, United Kingdom
📞 Phone: 079 2490 7850
📧 Email: info@nanonovas.xyz
🌐 Website: NanoNovas

Thank you for choosing NanoNovas! We value your business and are here to assist you with any payment-related inquiries.